Risk Management — ISO 31000
Managing the infrastructure against threats proactively, identifying likely causes of outage in advance and reducing them.
Operating principles
Our Approach
To give our customers a reliable, performance-focused and sustainable service, we develop our processes with international management standards as our guide.
How we use these standards
We use the standards below as a guide when designing our processes. This does not mean we are certified against them; it means we have adopted the approach they set out.
The standards we follow
Service Management — ISO 20000-1
Making service delivery processes explicit and the level of quality measurable.
Customer Satisfaction — ISO 10002
Running a request and complaint handling process that is transparent, measurable and open to improvement.
Information Security — ISO 27001
Applying the technical and administrative measures that protect the infrastructure and customer data systematically.
Quality Management — ISO 9001
Reviewing and improving our service processes continuously.
Our commitments
Working continuously to raise service quality and the customer experience, and shaping our systems around that goal.
Look at our infrastructure
The full technical configuration for power, cooling, network and physical security is published.